Terms & Conditions

The following Terms and Conditions apply to all bookings made on this website or directly with the hotels. We kindly ask that you take a moment to read them prior to making a Booking.

All Bookings at the Highland Coast Hotels are subject to these Terms.

Flexible Rate with Breakfast

• Payment Policy: If booking our Best Flexible Rate with Breakfast, no deposit is required at time of booking, but we do ask for credit/debit card details to guarantee the payment. All card details are stored in a secure manner. Your final payment as stated above will be automatically taken from the card provided 7 days before your arrival.
• Cancellation Policy: You may cancel your reservation up to 2pm, 7 days prior to the date of arrival without incurring costs. If you cancel after 2pm within 7 days from the date of arrival, we will retain the booking value in full. Within the 7-day cancellation period a booking can be moved to a later date, but the full payment will be non-refundable. Booking dates which are moved may be subject to rate changes.

Advanced Saver with Breakfast

• Payment Policy: If booking our Best Rate with Breakfast, full payment will be required at time of booking. No Booking shall be treated as confirmed until the payment has been provided.
• Cancellation Policy: All Best Rate with Breakfast rates are non-transferable and if cancelled payment will not be returned.

Children

• Children are very welcome. Ages 3 and under stay free of charge. Ages 4-12 are charged a supplement of £25.00 per child, per night; ages 13 and over are charged at £50.00, per night. Breakfast is included. There are only a limited number of rooms that can accommodate children. Either a z-bed or a sofa bed will be provided. When booking online, if the room type you are checking does not give an option to add a child, this room type cannot accommodate children. If in doubt, please contact the Reservations department on reservations@highlandcoasthotels.com

Dogs

• A selection of our hotel bedrooms are dog friendly however an additional £15 is charged per well behaved dog per stay. Dogs in the room must be agreed by the hotel prior to arrival. If in doubt, please contact the Reservations department on reservations@highlandcoasthotels.com . Please see individual hotel websites for their dog policies.

Additional terms & conditions:

• For group bookings of 5 rooms or more please contact the Reservations department on reservations@highlandcoasthotels.com
• We strongly advise our guests to take out travel insurance against unforeseen cancellations.
• Breakfast is included in your stay
• The prices displayed on the Website are per night per room on a Bed and Breakfast or Dinner Bed and Breakfast basis including VAT. Most of the rooms are suitable for up to two people. An extra person in the room must be agreed by the Hotel prior to arrival as not all rooms are suitable for an extra person. Additional charges apply.
• In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
• Unless otherwise stated on the booking confirmation: Check in from 4pm – 10pm. Late check in is available on request and we must be informed in advance. Check out is from 7am – 11am.
• In the event that we require to cancel your reservation for reasons outside of our control (including, but not limited to, industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and we will use reasonable endeavours to offer you alternative accommodation and/ or alternative dates if possible. If no agreement can be reached, we will refund to you all the deposits you have paid to us in respect of that reservation. We will not pay any compensation or other reimbursement of any cost or expenses you may incur as a result of cancellation by us.
• We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
• In the event of a refund, a charge of £25.00 admin fee will be applicable and will be deducted from the total refund amount.
• If you require a disabled access room, please contact us directly on reservations@highlandcoasthotels.com to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs
• Guests are not permitted to smoke in rooms or public areas. If you are found to be smoking, £100 may be charged to return the room to its original state.
• No alcohol is to be consumed in the public areas unless purchased from the hotel. If a guest is found to do so, a corkage charge of £30 per bottle will be imposed.